FAQ

What payment types do you accept?

We accept as payment: American Express, Visa, and Mastercard.

Is it possible to view prices in a different currency?

No, all prices are listed and charged in Euros.

What is your return policy?

You can view our full return policy here.

What is your exchange policy?

You can view our full exchange policy here.

What shipping service do you use?

We ship through Colissimo.

Do you ship internationally?

Yes, we ship internationally.

Will my package be trackable?

Yes, you should receive a confirmation email with a tracking number when your package has been shipped.

How do I track my package?

You can track your package here.

How long will it take for my package to arrive?

We take up to two business days to process your order. Once your package has been shipped, standard deliveries within France will take approximately five business days. Express deliveries within France will take three business days. International standard deliveries will take approximately ten business days depending on your location. International express deliveries will take approximately five business days depending on your location.

What is the cost of shipping?

We currently offer free standard shipping which takes approximately five business days within France and ten business days internationally. The cost of express shipping depends upon your location and order.

Will you cover customs fees?

No, if customs fees are charged, they are the customer's responsibility.

What is the best way to care for my MiniMe clothing?

Please follow the guidelines stated on the care label sewn into the garment.

What do the care symbols mean on my garment's tag?

Please refer to this Wikipedia page.

How should I care for my MiniMe hat?

Please use a hat brush to clean your hat. If you flatten your hat or get it dirty, please send us a photo with a description of what happened. We will try our best to help you and your hat!

How does your sizing work?

Please refer to our Sizing guide.

Is it possible to know the measurements of a specific product?

Yes, please email us at contact@minime-paris.com.

What are your Terms of Use and Privacy Policy?

You can read our Terms of Use and Privacy Policy here.

If you have any further questions, please do not hesitate to contact us!